If you decide the product you purchased from us is not exactly what you want, or is the wrong size there is no problem returning it to us. We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 21 days of receipt. Post your goods back to us in an unused/unworn condition, in their original packaging with all labels attached plus a copy of your invoice and a covering letter explaining your requirements. Please ensure you obtain a certificate of posting available free from your post office or carriers or send to us by recorded delivery. The goods are your responsibility until they reach us. We cannot refund postage.
Postage will be charged on all goods returned for exchange. This does not affect your Statutory Rights.
If you receive goods damaged in transit please inform us immediately before returning them to us for exchange or a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund.
If you are returning faulty goods, please return them in a clean condition as we are unable to accept any soiled goods.
Remember, before purchase, if in doubt about size, colour or suitability you can email us with any queries. Our staff use our gear daily and will respond quickly during working hours.
If you have any questions about our returns policy please contact us at firstname.lastname@example.org or by phone at +44 (0) 28 816 59501.
Distance Selling Regulations
Under UK Distance Selling Regulations you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your own cost.
In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.
If you decide to cancel the contract for your order with NM Tackle you must let us know in writing (email is fine), quoting your customer number.
131 Melmount Road
Co Tyrone, BT82 9PY